This Privacy Policy explains how juan368 collects, uses, stores, and protects the personal information of players and visitors at juan368.co. We are committed to handling your data responsibly and transparently, in a manner consistent with the standards expected by Filipino players and applicable data protection obligations.
All personal data stored with AES-256 encryption
Your data is never sold to third-party marketers
Access, correct, or delete your data at any time
Aligned with Philippine data privacy standards
Every connection between your device and juan368.co is protected by 256-bit SSL/TLS encryption — the same standard used by Philippine banks. Your login credentials, payment details, and personal data are never transmitted in plain text.
juan368 does not sell, rent, or trade your personal information to external marketers, data brokers, or advertising networks. Your contact details, transaction history, and gameplay data belong to you — not to anyone willing to pay for them.
Data collected by juan368 is used only for the purposes stated in this Policy — platform operation, payment processing, KYC compliance, fraud prevention, and improving your experience. We do not use your data for purposes beyond those you consented to at registration.
As a juan368 player, you have the right to access, correct, export, and request deletion of your personal data. These rights can be exercised by contacting the juan368 Data Privacy team. Requests are handled within 30 days of receipt.
This Privacy Policy explains every category of data we collect, why we collect it, how long we retain it, and with whom we share it. There are no hidden data practices at juan368. If our practices change, we update this Policy and notify registered players.
In the unlikely event of a data security incident affecting your personal information, juan368 will notify affected players within 72 hours of becoming aware of the breach, in line with applicable notification obligations. Our security team conducts regular vulnerability assessments.
juan368 is an online casino and sports betting platform operating at juan368.co, developed and managed for Filipino players. References to "juan368," "we," "us," or "our" throughout this Privacy Policy refer to the operator of the juan368 platform. References to "you," "your," or "player" refer to any individual who accesses, registers on, or uses the juan368 website or its services.
juan368 serves players primarily in the Philippines and operates with a strong awareness of the data privacy expectations and norms applicable in the Philippine context. This Policy is drafted in English, which is the governing language of the juan368 platform.
This Privacy Policy applies to all personal data collected by juan368 in connection with:
This Policy does not apply to third-party websites, services, or platforms that may be linked to or from juan368.co. You are encouraged to review the privacy policies of any third-party services independently.
When you create a juan368 account, we collect the following information:
Before processing withdrawals, juan368 collects KYC documentation, which may include:
juan368 collects and processes financial data in connection with deposits and withdrawals, including:
We record gameplay and betting activity for account integrity, dispute resolution, and regulatory purposes, including:
When you access juan368.co, our systems automatically collect:
If you contact juan368 support, we retain records of:
| Data Category | Purpose | Retention Period |
|---|---|---|
| Identity & Registration | Account creation, KYC, age verification | Duration of account + 5 years |
| KYC Documents | Regulatory compliance, AML obligations | 5 years post account closure |
| Financial Transactions | Payment processing, fraud prevention | 5 years post transaction |
| Gameplay & Betting | Dispute resolution, account integrity | 3 years post activity |
| Technical & Device | Security, fraud detection, platform analytics | 13 months |
| Support Communications | Customer service quality, dispute records | 3 years |
juan368 uses the personal data it collects for the following purposes:
juan368 processes your personal data on the following legal grounds:
juan368 does not sell your personal data. We share data only with the following categories of recipients, and only to the extent necessary:
GCash, Maya, BPI, BDO, Metrobank, InstaPay, and other payment providers receive transaction data necessary to execute your deposits and withdrawals. Each payment provider operates under its own privacy policy and security standards.
Accredited identity verification service providers may process your KYC documents for age and identity verification purposes. These providers are contractually bound to use your data solely for verification purposes and to maintain appropriate data security standards.
Third-party game software providers (e.g., Evolution Gaming, Pragmatic Play, PG Soft) may receive a pseudonymous player identifier and session data required to deliver the game service. These providers do not receive your full name, contact details, or payment information.
juan368 will disclose personal data to regulatory bodies, law enforcement agencies, or courts where required to do so by applicable law, court order, or regulatory direction. Such disclosures are made only to the extent required and are recorded internally.
Legal counsel, auditors, and other professional advisers may access personal data on a need-to-know basis, subject to confidentiality obligations.
juan368.co uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse usage patterns. The types of cookies we use include:
You may adjust your browser's cookie settings to refuse non-essential cookies. Note that disabling strictly necessary cookies will impair the juan368 platform's ability to function correctly. Consent for non-essential cookies is obtained on first visit via the platform's cookie notice.
juan368 retains personal data for as long as necessary to fulfil the purposes for which it was collected and to comply with applicable legal and regulatory obligations. The specific retention periods for each data category are set out in the table in Section 3.
Upon account closure at the player's request, juan368 will anonymise or delete personal data that is no longer required, subject to the following exceptions:
After the applicable retention period expires, personal data is securely deleted or irreversibly anonymised in accordance with juan368's data destruction procedures.
juan368 implements a range of technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction, including:
While juan368 takes these measures seriously, no online system can guarantee absolute security. You are encouraged to protect your own account by using a strong and unique password and enabling two-factor authentication in your account settings.
Some of the third-party service providers used by juan368 — including certain game software providers and security infrastructure partners — may process data on servers located outside the Philippines. In such cases, juan368 ensures that appropriate safeguards are in place, including:
As a juan368 player, you have the following rights with respect to your personal data. You may exercise any of these rights by contacting the juan368 Data Privacy team (see Section 15):
Request a copy of the personal data juan368 holds about you, along with information about how it is used.
Request correction of inaccurate or incomplete personal data held in your juan368 account.
Request deletion of your personal data, subject to legal retention obligations that may prevent immediate deletion.
Request that processing of your data be restricted while an accuracy dispute or objection is being resolved.
Request your personal data in a structured, machine-readable format for transfer to another service.
Object to processing based on legitimate interests, and opt out of marketing communications at any time.
Requests to exercise your data rights will be responded to within 30 days of receipt. Where a request is complex or involves a large volume of data, we may extend this period by a further 30 days, with notice provided to you. juan368 will not charge a fee for responding to data rights requests unless they are manifestly unfounded or excessive.
The juan368 platform is strictly for adults aged 21 years and over. juan368 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a minor, the account will be immediately suspended, the data will be deleted, and the matter will be escalated appropriately.
Parents and guardians who believe that a minor may have registered or used the juan368 platform should contact the support team immediately via Live Chat or email. juan368 will investigate and act promptly on any such report.
The juan368 platform may reference third-party services — such as payment processors or game providers — that operate under their own independent privacy policies. juan368 is not responsible for the data practices of these third parties. When you interact with a third-party service connected to juan368 (such as a payment gateway), that interaction is subject to the third party's own privacy terms.
juan368 does not endorse or make representations about the privacy practices of any third-party service. Players are encouraged to review the privacy policies of any third-party services they interact with, including their GCash, Maya, or BPI banking applications.
juan368 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the services we offer. When material changes are made, juan368 will:
Your continued use of the juan368 platform following the effective date of a revised Policy constitutes your acknowledgement of the changes. If you do not agree with the revised Policy, you should discontinue use of the platform and request account closure.
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by juan368, you may contact us through the following channels:
For formal data rights requests or complaints, please use the email channel and include your full registered name and a description of your request. juan368 will acknowledge receipt within 3 business days and provide a substantive response within 30 days.
If you are not satisfied with juan368's response to a privacy concern, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.
Your data is protected, your privacy is respected, and your PHP winnings cash out fast via GCash. Half a million Filipino players trust juan368 — 21+ only.
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